Webinar Series
Agentforce: Humans and Agents Drive Customer Success Together
Thursday, January 23, 2025
Live Start at 04:00 PM, UAE
Join us for our exclusive webinar on December 18, 2024, at 9:00 AM CST, ‘Agentforce: Humans and Agents Drive Customer Success Together.’ Led by Nicolas Howard, Regional Head EMEA, this session will showcase how Salesforce’s Agentforce can empower your business to deliver exceptional customer service and improve efficiency and operational impact by over 40%. In this webinar, Nespon Solutions will demonstrate some real-world use case scenarios that can help you maximize Agentforce’s potential.
Nicolas Howard
Regional Head EMEA
Speaker
Brad Pruner
Sr. Director - Product Strategy
Salesforce
Jason Carter
Sr. VP of North American Operations
Nespon Solutions
How Agentforce Enhances Customer Satisfaction?
Wednesday, February 12, 2025
Live Start at 09:00 AM, CST
Join us for our exclusive webinar on February 12, 2025, at 9:00 AM CST, ‘How Agentforce Enhances Customer Satisfaction?’ This session, led by Jason Carter, Sr. VP of North American Operations at Nespon Solutions, and Brad Puner, Senior Director of Product Strategy at Salesforce, will explore how Agentforce improves customer service interactions. Discover how this innovative solution can boost agent productivity, elevate customer satisfaction, and enhance operational efficiency. Nespon Solutions will provide practical insights and showcase real-world use cases to demonstrate the transformative impact of Agentforce on your business operations.
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AI Powered Solutions
We recently hosted an insightful webinar exploring the transformative impact of AI technologies. Arfa Zaman, our SQA Lead, guided participants through the strategic implementation of AI-driven tools. The session covered how to integrate ChatGPT, a leading language model, and provided hands-on experience with APEX Class external API integration and the latest features in Lightning Web Components (LWC).
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Remodeling Service & Revenue Journeys with Generative AI & Intent Analysis
In our previous webinar, “Remodeling Service & Revenue Journeys with Generative AI & Intent Analysis” distinguished speakers Abhijit Sur, Senior Director of Product Management at Salesforce, and Albert Cortez, Salesforce Industries Architect at Nespon Solutions, shared valuable insights into leveraging AI to boost efficiency and profitability.
DATA CLOUD & AI
In our recent webinar, Nespon Solutions shared insights into how data and AI are transforming business operations. Led by Touqeer, our Technical Architect, the session highlighted practical use cases and applications for leveraging these technologies to drive growth and efficiency.
Our Previous Webinar
Arfa Badar
SQA Lead
Speaker
AI Powered Solutions
We recently hosted an insightful webinar exploring the transformative impact of AI technologies. Arfa Zaman, our SQA Lead, guided participants through the strategic implementation of AI-driven tools. The session covered how to integrate ChatGPT, a leading language model, and provided hands-on experience with APEX Class external API integration and the latest features in Lightning Web Components (LWC).
Performance Improvement
For Comms Cloud
Touqeer Khan
Sr. Technical Architect
Speaker
Nida Iqbal
Salesforce Developer
Speaker
Abhijit Sur
Senior Director - Product Management, Communications Industry, Salesforce
Speaker
Albert Cortez
Salesforce Industries Architect
Speaker
Samina Hamid
Country Director, MEA
Speaker
Remodeling Service & Revenue Journeys with Generative AI & Intent Analysis
In our previous webinar, “Remodeling Service & Revenue Journeys with Generative AI & Intent Analysis” distinguished speakers Abhijit Sur, Senior Director of Product Management at Salesforce, and Albert Cortez, Salesforce Industries Architect at Nespon Solutions, shared valuable insights into leveraging AI to boost efficiency and profitability.
DATA CLOUD & AI
Touqeer Khan
Sr. Technical Architect
Speaker
